Refund Policy

# Refund Policy

**Last Updated: February 15, 2026**

## Refund Overview

LV Peptides maintains strict refund policies consistent with the specialized nature of research peptides and chemicals. Due to product integrity requirements and regulatory considerations, refunds are limited and issued only under specific circumstances outlined in this policy.

## General Refund Policy

### Standard Policy: Store Credit

**For most eligible returns or issues, we issue store credit rather than cash refunds.**

Store credit:
– Never expires
– Can be used for any future purchase
– Is transferable between authorized research accounts
– Applies to all products and shipping costs

### Cash Refunds

Cash refunds to original payment methods are issued **only** in the following limited circumstances:
– Order cancellation before shipment (at our discretion)
– Duplicate charges or billing errors
– Fraudulent transactions
– Products that fail quality control verification (case-by-case)
– Situations where we cannot provide suitable replacement

**Research chemical purchases are generally not eligible for cash refunds due to the nature of the products.**

## Refund Eligibility

### Eligible for Refund Consideration

The following situations may qualify for refund:

### Not Eligible for Refund

The following are **NOT** eligible for refund:

– Products that have been opened, used, or removed from packaging
– Products with broken seals or compromised packaging
– Products stored outside recommended conditions
– Products purchased more than 30 days ago
– Shipping costs (except for our error)
– Orders refused at delivery (unless our error)
– Products returned without authorization
– Any product used for purposes other than research
– Purchases by individuals not meeting eligibility requirements

## Refund Process

### Step 1: Contact Customer Support

Email support@lvpeptides.com with:
– Order number
– Detailed explanation of the issue
– Photos (if applicable – damage, wrong item, quality issues)
– Preferred resolution (if applicable)

### Step 2: Review and Evaluation

Our team will review your request within 24-48 business hours:
– Verify order details and eligibility
– Review submitted documentation
– Determine appropriate resolution
– May request additional information

### Step 3: Resolution

We will notify you of our decision via email:
– **Approved**: Details of refund method and amount
– **Store Credit**: Credit applied to your account
– **Replacement**: New order created and shipped
– **Denied**: Explanation of decision and any alternative options

### Step 4: Processing

Once approved:
– **Store Credit**: Applied immediately to your account
– **Cash Refund**: Processed within 5-10 business days
– **Replacement**: Ships according to standard shipping timeframes

## Refund Methods

### Store Credit (Preferred Method)

– **Processing Time**: Immediate upon approval
– **Usage**: Applied automatically at checkout
– **Balance Check**: View in your account dashboard
– **Combination**: Can be combined with other payment methods
– **Transfer**: Contact us to transfer between authorized accounts

### Original Payment Method

– **Credit/Debit Cards**: 5-10 business days to appear on statement
– **Bank Transfers**: 7-14 business days
– **Digital Wallets**: 3-5 business days
– **Timing**: Depends on your financial institution

## Partial Refunds

Partial refunds may be issued for:

– **Partial Order Cancellations**: If part of an order is unavailable
– **Quantity Adjustments**: If shipped quantity differs from ordered
– **Price Adjustments**: If price changes occur before shipment
– **Damaged Items in Multi-Item Orders**: For affected items only

## Shipping Cost Refunds

### Refundable Shipping Costs

– Shipping costs are refunded **only** if:
– We shipped the wrong item
– Item was damaged due to our packaging error
– Order was cancelled before shipment due to our error

### Non-Refundable Shipping Costs

– Original shipping charges on returned items
– Expedited shipping upgrades (unless our error)
– Return shipping costs (unless authorized eligible return)
– Shipping on orders refused at delivery (customer’s fault)

## Order Cancellation Refunds

### Before Shipment

Orders cancelled before shipment may qualify for refund:
– **Within 1 hour of order**: Full refund to original payment method
– **After 1 hour, before processing**: Store credit or refund at our discretion
– **During processing**: May be subject to restocking consideration

### After Shipment

Once an order has shipped:
– Order cannot be cancelled
– Standard returns policy applies
– Refusal of delivery does not guarantee refund

## Duplicate or Erroneous Charges

If you believe you were charged in error:
1. Contact support@lvpeptides.com immediately
2. Provide order number(s) and details
3. We will investigate within 24 hours
4. Verified errors refunded immediately to original payment method

## Fraudulent Transactions

Suspected fraudulent transactions will be:
– Immediately investigated
– Reported to relevant authorities if confirmed
– Refunded if verified as unauthorized
– Account suspended pending investigation

## Research Compliance Verification

Before processing any refund, we verify:
– Customer eligibility (21+ and qualified researcher)
– Product was used for lawful research purposes only
– No violations of terms of service occurred
– All regulatory requirements were met

Failure to meet these criteria may result in refund denial.

## Wholesale Account Refunds

Wholesale accounts are subject to separate refund terms:
– Outlined in wholesale agreements
– May differ from retail refund policies
– Require manager approval for refunds over specified amounts
– Custom refund schedules may apply

## Refund Disputes

If you disagree with a refund decision:
1. Contact customer service for review
2. Provide additional documentation if available
3. Request escalation to management
4. Final decisions made by LV Peptides management

## Chargebacks and Payment Disputes

### Our Policy

We strongly encourage customers to contact us before initiating chargebacks:
– We are committed to resolving issues directly
– Chargebacks may result in account suspension
– Fraudulent chargebacks will be disputed
– Resolution is typically faster through direct contact

### Chargeback Process

If a chargeback is initiated:
– We will provide documentation to payment processor
– Account may be temporarily suspended
– Future orders may require additional verification
– Repeated chargebacks may result in permanent account closure

## Currency and Exchange Rates

– All transactions processed in U.S. Dollars (USD)
– International cardholders subject to bank exchange rates
– Refunds issued in USD; exchange rate differences are customer’s responsibility
– No compensation for currency fluctuation differences

## Refund Status Checking

To check refund status:
1. Log into your LV Peptides account
2. Navigate to “Order History”
3. Select the relevant order
4. View refund status and details

Or contact support@lvpeptides.com with your order number.

## Lost or Stolen Packages

### Verified Lost Packages

If carrier confirms package is lost:
– Replacement shipped at no charge, OR
– Store credit issued for full amount
– Refund to original payment method at our discretion

### Stolen Packages

If package shows delivered but not received:
– File claim with carrier
– We will assist with carrier investigation
– Resolution depends on carrier findings
– Insurance may apply based on shipping method

## Promotional and Discount Refunds

### Discount Codes and Coupons

– Refunds calculated based on actual amount paid
– Promotional discounts are not refundable as cash
– Free shipping promotions: shipping costs not refunded
– Buy-one-get-one: both items must be returned for full refund

### Loyalty Points

– Points used for purchase are restored for returns
– Points earned on refunded purchases are deducted
– Negative point balances must be resolved before future orders

## Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

## Contact Us

For refund-related questions or to request a refund:

**LV Peptides**
Email: support@lvpeptides.com
Phone: [Customer Service Number]
Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

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**RESEARCH USE ONLY • NOT FOR HUMAN CONSUMPTION • 21+ ONLY**

Age Verification Required